STORE POLICY

SOUTHERN FARMHOUSE HOME COLLECTION Policy: 

In-store: please inspect your item before purchasing to make sure you are satisfied because all sales are final. If the item is found defective within 7 days of the purchase date, the item may be exchanged for a store credit upon management's approval. Only within 7 days of purchase date.   We will only issue store credits! No cash or card refunds! We will not offer an exchange, refund, or store credit for any item, for any reason if you have had more than 7 days! The receipt must be present at the time of exchange. If your item is accepted there may be a restocking fee of up to 10% per item. 

Shipped items: We inspect all items before packaging and shipping to ensure you are getting a quality product.   If any items arrive damaged or get lost in the mail, you will need to file a claim with the shipping carrier (Ex: USPS, UPS, etc.) Keep all packing materials including the box, bubble, paper or mailer to file a claim with the mail carrier. Southern Farmhouse Home Collection is not responsible for any damaged or broken products that happen during shipping. We will not refund, or exchange broken or lost items.  

INSTORE PICK-UP ITEMS: after choosing in-store pickup we will have your item ready to be picked up the next day. You will have 1 week to pick up your order, after 1 week your item is restocked to the store and you will not be refunded for the item. 

FURNITURE: please inspect your item before purchasing to make sure you are satisfied because all sales are final. If the item is found defective within 7 days of the purchase date, the item may be exchanged for a store credit upon management's approval. Only within 7 days of purchase date.   We will only issue store credits! No cash or card refunds! We will not offer an exchange, refund or store credit for any item, for any reason if you have had more than 7 days! The receipt must be present at the time of exchange. 

If you pre-order any furniture item, your deposit is NON-REFUNDABLE. 

Returned furniture will be subject to a 25% restocking fee if accepted by Southern Farmhouse.  

In-store purchases are non-refundable, and we will not issue a store credit if damaged after leaving the store

GIFT CARDS: Gift Cards are for use on all items. The remaining balance will not be returned for cash, in-store, and online use ONLY. Gift Cards are valid ONE YEAR from the date of issue. Southern Farmhouse will NOT honor any gift card that is out of date. 

CREDIT & DEBIT CARD PURCHASES: (Effective January 26, 2022)

DUE TO THE RISE IN CREDIT CARD PROCESSING FEES, SOUTHERN FARMHOUSE HOME COLLECTION WILL BE CHARGING A FLAT RATE TO ALL CREDIT AND DEBIT CARD PURCHASES.

THIS FEE WILL NOT BE CHARGED FOR CASH TRANSACTIONS.

FEES WILL BE ADDED AT CHECK OUT:

ORDERS LESS THAN $300.00 – PROCESSING FEE OF $2.00

ORDERS $300.00 - $500.00 – PROCESSING FEE OF $10.00

ORDERS $500.00 - $1,000.00 – PROCESSING FEE OF $20.00

ORDERS $1,000.00 AND UP – PROCESSING FEE OF $35.00 

THANK YOU FOR SHOPPING WITH US AND SUPPORTING OUR SMALL BUSINESS DURING THESE TIMES.